ITIL Foundation
Offered by PeopleCert / AXELOS
ITIL 4 Foundation is the entry-level certification in the ITIL framework for IT service management (ITSM). It introduces the ITIL 4 service value system, the four dimensions of service management, the guiding principles, and key practices used to deliver and improve IT-enabled services.
EXAM AT A GLANCE
Format
40 multiple-choice questions; closed book
Testing time
60
minutes
Sections
5
Delivery
Online web-proctored or at an accredited test center
Passing score
65% (26 of 40 correct)
Cost
Around $500–$690 USD for the exam (often bundled with training)
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What the exam covers
Key concepts of service management
The ITIL guiding principles
The four dimensions of service management
The ITIL service value system & value chain
Key ITIL practices
About the ITIL Foundation certification
It's widely used by organizations to establish a shared vocabulary and best practices for managing IT services.
Who it’s for
IT professionals, service managers, and anyone working in or alongside IT service management.
- Testing time
- 60 minutes (75 minutes for non-native-language candidates)
- Validity
- Does not expire
- Prerequisites
- None; an accredited course is recommended but not required
Official exam page· Details verified August 2026
Exam details can change. Always confirm current requirements, fees, and exam policies with the certification provider before registering.
How to prepare
01
Read the ITIL 4 Foundation official book (used for study, not permitted in the exam).
02
Learn the seven guiding principles and the service value chain activities.
03
Understand the four dimensions of service management.
04
Memorize the definitions and purposes of the key ITIL practices.
05
Take practice papers until you're comfortably above 65%.
FAQ
Do I need to take a course?
No — an accredited course is recommended but not mandatory. Many people self-study and book the exam directly through PeopleCert.
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