ITIL Foundation

ITIL Foundation

Offered by PeopleCert / AXELOS

ITIL 4 Foundation is the entry-level certification in the ITIL framework for IT service management (ITSM). It introduces the ITIL 4 service value system...

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ITIL Foundation exam at a glance

Format

40 multiple-choice questions; closed book

Duration

60 minutes (75 minutes for non-native-language candidates)

Delivery

Online web-proctored or at an accredited test center

Passing score

65% (26 of 40 correct)

Exam cost

Around $500–$690 USD for the exam (often bundled with training)

Validity

Does not expire

Prerequisites

None; an accredited course is recommended but not required

About the ITIL Foundation certification

ITIL 4 Foundation is the entry-level certification in the ITIL framework for IT service management (ITSM). It introduces the ITIL 4 service value system, the four dimensions of service management, the guiding principles, and key practices used to deliver and improve IT-enabled services.

It's widely used by organizations to establish a shared vocabulary and best practices for managing IT services.

Who it’s for: IT professionals, service managers, and anyone working in or alongside IT service management.

Official exam page· Details verified 2026-08

What the ITIL Foundation exam covers
  • Key concepts of service management
  • The ITIL guiding principles
  • The four dimensions of service management
  • The ITIL service value system & value chain
  • Key ITIL practices
How to study for the ITIL Foundation
  1. 1Read the ITIL 4 Foundation official book (used for study, not permitted in the exam).
  2. 2Learn the seven guiding principles and the service value chain activities.
  3. 3Understand the four dimensions of service management.
  4. 4Memorize the definitions and purposes of the key ITIL practices.
  5. 5Take practice papers until you're comfortably above 65%.
ITIL Foundation — frequently asked questions

Do I need to take a course?

No — an accredited course is recommended but not mandatory. Many people self-study and book the exam directly through PeopleCert.