ITIL Foundation
PeopleCert / AXELOS
Exam format
40 multiple-choice questions; closed book
Cost
Around $500–$690 USD for the exam (often bundled with training)
Duration
60 minutes (75 minutes for non-native-language candidates)
Delivery
Online web-proctored or at an accredited test center
Passing score
65% (26 of 40 correct)
Validity
Does not expire
Prerequisites
None; an accredited course is recommended but not required
About ITIL Foundation
ITIL 4 Foundation is the entry-level certification in the ITIL framework for IT service management (ITSM). It introduces the ITIL 4 service value system, the four dimensions of service management, the guiding principles, and key practices used to deliver and improve IT-enabled services.
It's widely used by organizations to establish a shared vocabulary and best practices for managing IT services.
Who it’s for: IT professionals, service managers, and anyone working in or alongside IT service management.
What the ITIL Foundation exam covers
- Key concepts of service management
- The ITIL guiding principles
- The four dimensions of service management
- The ITIL service value system & value chain
- Key ITIL practices
How to study for the ITIL Foundation
- 1Read the ITIL 4 Foundation official book (used for study, not permitted in the exam).
- 2Learn the seven guiding principles and the service value chain activities.
- 3Understand the four dimensions of service management.
- 4Memorize the definitions and purposes of the key ITIL practices.
- 5Take practice papers until you're comfortably above 65%.
ITIL Foundation — frequently asked questions
Do I need to take a course?
No — an accredited course is recommended but not mandatory. Many people self-study and book the exam directly through PeopleCert.
Official exam page· Details verified 2026-08
Study group
No public group yet
Start the first ITIL Foundation study group so the next person who lands here has somewhere to join.
Start a group